Can't install theme Featured - One Page Business Theme

[kumitomokinara]

First I set up a free theme, everything works, but I wanted more - I bought a PRO theme, but it can't be installed in any way! Writes: "Something went wrong. Wait a few seconds and try again." Disabled all plugins, reset the cache - it does not help.
What to do?

 

[Satyendraa]

Hello there,

Thanks for purchasing our product.
Please provide your dashboard access ( Site link, Username & password). In a private conversation (http://www.themehunk.com/docs/themehunk-support-forum/#private-message).
I will upgrade your theme to pro version.

Kind Regards

 

[kumitomokinara]

You are not responding in private messages. Although, like, you're online. What does it mean?

 

[Satyendraa]

Hello there,

Our live chat team already interacted with you.

Kind regards